The Ultimate Question
By:Fred Reichheld
Published on 2007-08 by
One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.
This Book was ranked at 18 by Google Books for keyword computer programmes for building cost appraisal.
Book ID of The Ultimate Question's Books is rVg9tAEACAAJ, Book which was written byFred Reichheldhave ETAG "XjPyWf9DqJQ"
Book which was published by since 2007-08 have ISBNs, ISBN 13 Code is 9781602521605 and ISBN 10 Code is 1602521603
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Book which have "210 Pages" is Printed at BOOK under CategorySelf-Help
This Book was rated by 2 Raters and have average rate at "3.5"
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Book was written in en
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